POOR SERVICE AT CAPITEC KWADUKUZA MALL

Good day

I went to Capitec in Stanger at the KwaDukuza mall at around 5.30pm today.

I have no idea what the two tellers names were but the first one( Teller 5) was very rude to me , she tried to give me an English lesson while I was trying to explain my issue with my card . She then refused to assist me and sent me to another teller( Teller 8) who was equally rude to me . I told her I would complain and that she was very rude and she didn't seem to care a bit . My whole family is with capitec because of the good rates and usually friendly service but today's experience has us thinking twice about staying with the bank.

I am also in customer service and I assure you i would never treat any of our customers that way , no matter what level of intelligence they have.

I hope that this unfortunate incident never happens to any other customer again .