Poor Service at Capitec

such a bad service from Capitec. my account is blocked because they say that there are suspicious transactions relating to *****. i went to the branch and they advised that i must do an Affidavif which i did, when i got the branch the manager said that they want invoices etc, no one told me about the invoices initially.

i called the call center and the consultant escalated my matter to the lady who is dealing with my case. who is apparently on leave and will be returning tomorrow the 21st December.

They have froze my account because of the R+-1600, which i told them that they can freeze that but let me have access to my account and use the remaining funds that are in there which are not under investigation. my debit orders are bouncing, car insurance etc, if something happens to my car, who is going to cover for that??

the reference number that i got it ***2

i need my account active immediately