GT
Gisto T

1 reviews | Active since Sept 2019

28 Dec 2021, 09:38

Poor service at Capitec bank Tonga Mall

Worst experience ever. They noted on their trading hours that they open 9:00 am, they then started cleaning at 08:58 making the clients wait. To make matters worse, they do not know how to address their clients. They lack professionalism. This was at Tonga Mall Capitec bank in Nkomazi, Mpumalanga Province

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Replies (2)
Capitec Bank
Capitec Bank's reply28 Dec 2021, 09:45
Official
Good day Gisto 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank
Capitec Bank
Capitec Bank's reply22 Feb 2022, 12:47
Official
Hi Gisto 

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank