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Xoliswa Z
1 reviews | Active since Sept 2019
09 Dec 2021, 13:49
Poor service at Capitec Bank, ******.
My husband had a problem, his money was deducted from his account last month,without his authority hence its not a debit order. He called the call center to reverse it and was told to wait for 7 to 14days his money will be back, but up till today nothing is happening. He kept calling back but he is not being assisted, he is told the money is too big he needs this and that different stories everyday. Kindly assist we want that money back. It's almost a month now, nothing is happening. Even on the app there is no reverse appearing. Here is the reference number he was given ***8. Kindly attend this matter
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Replies (3)
Capitec Bank's replyOfficial
09 Dec 2021, 13:53Good day Xoliswa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply09 Dec 2021, 13:53
Official
Good day Xoliswa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Xoliswa Z's updateReviewer Update
10 Dec 2021, 11:24Okay thank you, one of the consultant tried calling, we had network problem. The number we were given to respond back is the same number that we used to call that failed to assist.
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Xoliswa Z's update10 Dec 2021, 11:24
Reviewer Update
Okay thank you, one of the consultant tried calling, we had network problem. The number we were given to respond back is the same number that we used to call that failed to assist.
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Xoliswa Z's updateReviewer Update
13 Dec 2021, 06:53Up till Today the money is not In as yet, my husband was told that he must stop his Card he did as told , they promised they will pay the money back but till today nothing.
How poor Capitec Service is, where is exactly their management team?? Aren't they the one supposed to attend such matters. From the 14th of November till today they failing to reverse the money back.
How poor Capitec Service is, where is exactly their management team?? Aren't they the one supposed to attend such matters. From the 14th of November till today they failing to reverse the money back.
XZ
Xoliswa Z's update13 Dec 2021, 06:53
Reviewer Update
Up till Today the money is not In as yet, my husband was told that he must stop his Card he did as told , they promised they will pay the money back but till today nothing.
How poor Capitec Service is, where is exactly their management team?? Aren't they the one supposed to attend such matters. From the 14th of November till today they failing to reverse the money back.
How poor Capitec Service is, where is exactly their management team?? Aren't they the one supposed to attend such matters. From the 14th of November till today they failing to reverse the money back.