Poor Service at Capitec Bank Claim Department

My name is Hlengiwe Mudzudzanyi, I'd No ***.I have personal loan at Capitec Bank I have claimed for retrenchment insurance on the 6 October 2020 submitted the required documents at capitec branch which I never received any respond on my claim till to date. I was retrenched on the 16th September 2020. I called *** spoke to Simmone who told me that the claim to be approved is between 3 months to 7 months. Which is madness where will I get the money to pay for the account. They have been deducting from end of Sept and October which I want my refund back. She said I will not be getting my refund. Incident date is 16 September 2020. Any amount deducted after that date must be refunded to me according to credit Insurance law. I am very angry at capitec. Reference for the call is ***2