Poor service at Capitec Bank

I spoke to Capitec in April regarding my personal loan, and that they could not help me to put a hold on the loan. I was fine with that but the manager that assisted me with the complaint said that they will make a note on the system to not take any money at the moment. Since 14/05/2020 I keep on getting sms from Capitec that I did not pay my loan and they are trying to contact me. I did not receive any phone calls from them till this morning. I waited on the phone for 23min till consultant answered the phone I said hello and they drop the phone in my ear. So I received 11 SMS's from Capitec and a poor phone call. But you guys made a note on the system not to take any money at the moment. However I feel harassed at the moment.