Poor service at Capitec

Well, I am completely at my witts. It has been 2years that my account is frozen and everytime all I get is "still under investigation". What is under investigation, my own money, my own account. The branch is of no help because when I do go there, the agent tell me they cannot see why my account is on hold. So, what do I stand to do because I have been fighting for 2years this coming year in regards to my account. This is really not fair, at all. And I stand by my statement, if someone reported my account because I ****med them where is the prove, where is the messages to say that we had some sort of agreement and I did not keep my end of the deal. Yet, nothing and no one can give me any answers. For 2 F***g years!!!