Poor service at Capitec

On the 6th of May I collected a NEW card at Capitec Kolonnade Retail Park, Pretoria, 2 hours after there went some money off from Le Daniel (which is a Restaurant in French). I immediately contacted Capitec to report the ***** transaction - The person told me that they can see it's a Card transaction from Le Daniel in French, so they give me a reference number for the call. (This was the second time in one week that there went money off from my account from overseas businesses, while I'm in South Africa and not doing any online shopping) I did a follow up and they say it's still been investigating. I phoned again to ask who long the investigation takes and they said 30 days - according to them was the 30 days on the 19th June, because they not working on weekends. I phoned on the 20th June again and the guy told me NO investigation take 30 days, he will lock the incident again (with a new reference number) and I will receive my money with in 24 - 72 hours. I phoned on Friday the 23rd June again, because it was after 72 hours, the lady said it's at the Dispute department, but, she can't get hold of anyone, and she will ask them to call me - no one called me till today 26.June. I phoned again this morning, because this is the poorest of poor serviced that I ever received from any bank. The one lady told me that the first incident was opened on the 6th of May and was closed on the 17th of May (No communication or money was paid back). It's almost 2 months that I struggle to get any communication from Capitec - every time when I phone, they have a different excuse not to help the customer and to NOT pay back the customers money that was a lack of security on Capitec security. I will spread the words to all my Family and friend of the POOREST service I have with Capitec.