Poor service at Capitec

I went into the York Road Branch of Capitec Bank in Umtata and was not impressed.Upon beig called out to the consultant I continued to greet her and inform her of my issue.<br> 1.I wanted to open a new account<br> 2.I had previously held an account with Capitec which I had not used in years and wanted to check if this is still active or if I could re-activate this account.<br> The consultant simply took my ID and walked away from me without an explanation. I was left there paging my phone waiting for her to make her re-entrance. Upon coming back she did not even bother to inform me pertaining to what she was doing, was she re-activating my old account or was she opening a new account?<br> All I was told was put your finger, select pin code and sign.<br> What am I signing for? This I am not sure of, which account did she open or re-activate? Only she knows.<br> As she was busy with my account, she was also in a conversation with a colleague about some stokvel money they had to pay. How do then these same consultants expect to cross sell with such attitude towards their own clients? was my money not good enough? or did I perhaps catch her at a busy time? Do these people go for basic customer service