Poor service and zero assistance (AGENT **** TO ME)

Hi

I am beyond irritated with the poor level of service I have had to endure over the past few days.

Yesterday I got money in my account and despite having made arrangements and rescheduling my loan with you guys you debited my account, this was only supposed to happen from next month.

Yesterday I call to rectify and reverse this, I get told the money hasn’t reflected yet so, I call today and get referred to collections and then they said, no problem it is reversed and I can expect the money in an hour. I call back almost 3 hours later only to be told I cannot be assisted because the reversal wasn’t done, the Dept that handles that is now closed since 1pm and I am stuck with out my money and it is infuriating.

This is terrible customer service and I do not deserve to be treated in this manner. I cannot accept this and I need to speak to someone that will be able to assist me.

I always pay my accounts, ALWAYS! And I’ve never missed a payment. I made all the arrangements that I needed to because I lost my job and luckily got a new one but I haven’t earned any money yet.

I don’t have money for food and electricity for my family and home right now because you have taken it wrongly.