poor service and uneducated personel

I always thought highly of capitec. Me and my husband have all our accounts with capitec. But today i lost all respect for capitec!!! we had a problem with money that was not reversed to back to our account. We explaining everything to the consultant at the louis trichardt branch. She was so uneducated and could not speak or understand english or afrikaans. She did not know how to help us. We asked for the manager and explained to her that the consultant are uneducated and could not even understand our problem, let alone have a solution for us. The manager was not very helpful and we left the branch with no solution to our problem!!! i am very very very disappointed at your poor service and lack of education!!! and we are thinking of moving all our family accounts and business to another bank that have better service with more educated personal that knows what they are doing!!!