Poor Service and Uncaring non-chalant cant help attitude

I have banked with Capitec for close to 2 decades and its sad to see the apparent lack of enthusiasim when it comes to resolution of a query. I was removed from debt review in 2021 and the relevant documents were sent to all stakeholders. Capitecs system shows that i have app**** for debt counselling till today. They said it was debt safe and i brought them the form 19 and the paidup letter from 2021. I ve logged online queries and have gone into the branch. i got a call this morning that irritated me even more when i was just told their system says ive app**** for debt counselling and the is nothing that can be done. i do not want a loan from Capitec all i want is for them to remove the incorrect information on their system it is not right that i am being ignored and no one taking accountability and offering to genuinley help. Not to tell me what i alreeady know. I m am bitterly dissapointed and being in the service industry i expect better