Poor service and technology

My contact number is ***

I'm very disappointed by a capitec bank, they say the mandate to approve the debit order was sent to my cellphone number and I have lost that Sim card, that Sim card has a security code there is no way someone can have access to it, and what surprises me is that why that debit order mandate doesn't appears under approved debit orders in my banking app like other mandates do,there is no meriscor mandate appearing in my banking app under canceled or approved mandates, I wish I could have chosen tyme bank, because they were able to resolve the **** that was **** my brother when he tried to buy online and we're able to reverse his money, this bank is not a bank they are not able to see that the mandate was not approved by myself, and why it doesn't appears in my banking app mandate section because each and every debicheck should appear in the banking app whether you approved it with a phone or with a banking app it supposed to show in the banking app on debicheck mandates, I regret using this bank I was with African Bank I don't know why did I came to this playstore bank