Poor service and support

I don't want to give it even one star . I have been calling and sending emails to the capitec forensics team and I'm not assisted at all .even my incident is not listed .my two accounts were blocked I was told that it was blocked because of a **** which I know nothing about.i went to the branch with an affidavit and copy of my ID and didn't get help .I have been calling them for a few weeks now but my incident is not listed I sent my affidavit and ID as a pdf to forensic still I'm not assisted.capitec bank is nothing but a ****mer it self .I'm unemployed and I make money by joining stokvels when they close the only money I had what do they think I'm eating ? The support is bad I have wasted so much money buying airtime and going up and down by this bank .now I'm tired .this bank is not good at all .how come I was calling and sending emails even the Tebogo Mashike has sent an email back to me asking me to send pop of that person the they sent money to me ,how come he sent that but my incident was not even listed ?I'm done trying to fix this .capitec can take the money and close all my accounts I do not care anymore I'm tired .