Poor Service and Rude Staff

My account was blocked on Monday as far as I can tell and I have ben to the branch to query this, they advised me what to do and I have done as requested and all documents have been submitted including an affidavit from the Police, my account is till blocked and no1 is getting back to me and when I check the status of my incident all it says is in progress, I was involved in a car accident last week and needed to see an orthopedic specialist on Tuesday but was unable to because my account was blocked and I moved my appointment until Friday because the branch Manager and the City View branch said it should be resolved by the end of that day hopefully which hasn't been the case, I called customer services this morning and was met with rudeness and transferred to the ***** department or whatever department that was who just transferred me back to customer care who in turn transferred me back again at which point I offered my incident number and they cut the call on me, I need to be able to access the funds in my account I have a wife and 4 kids and now I have been unable to use my funds for the last 4 days and I need my money!