poor service and now respect for there well being as client

They been taken so long to solve my complaint and it so simple they must dispute the debit like thEy say they can do and then i will will do the necasarry to close the account or used new account number if it possibile but they ar still not action what they need to do and i am waiting so i can go and closed my account and i dont always have time to go and close the account but they are delaying everything. They dont even want to sent me the signed mandate they say there is mandate with my signature is on it for the month of Novemer that very fishing and i now there is not one they must just give my money i sort the other stuff out to closed the account it pity i need to leave the bank but they dont give me other choice because they are taking for ever and i consider to cancell my 2 poicy with them asswell because if this is the treatment i receiving now i proper received the same problem when need to claim fro my policy they dont value me as client