DK
Danja K
1 reviews | Active since Feb 2017
09 Sept 2024, 10:32
Poor service and non working apps
Firstly, your in branch clients care consultant has no manners and is so rude. I walked out. Then, I tried to make an international payment but the app crashed. The second time I try making the payment and the app crashes. I try again, it says PAYMENT SUCCESSFUL and app crashed. No here I sit. Constant app problems and wasted time. Its so frustating !! Poor service all round.
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Replies (2)
Capitec Bank's replyOfficial
09 Sept 2024, 11:35Good day Danja
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply09 Sept 2024, 11:35
Official
Good day Danja
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
DK
Danja K's updateReviewer Update
10 Sept 2024, 09:17- Capitec you really are a most useless banking institution. I've been trying to make an international payment for 2 days now. Excuses range from app updates to having to send email requests to being offline to having to use business banking to ... what next ? No managers or team leaders available either. I simply cannot handle this lack of customer service anymore !!!
DK
Danja K's update10 Sept 2024, 09:17
Reviewer Update
- Capitec you really are a most useless banking institution. I've been trying to make an international payment for 2 days now. Excuses range from app updates to having to send email requests to being offline to having to use business banking to ... what next ? No managers or team leaders available either. I simply cannot handle this lack of customer service anymore !!!