Poor service and no knowledge

I am very disappointed with Capitec Bank. I app**** for a revolving credit as they have the best interest rate. After getting all my details and pre approved me. I never hear back from them. I had to follow up all the time. Then I didn't get approved because the private company I worked for is not on Compuscan. No one can explain to me how the company must register on compuscan and what it is all about. I can show that I have a good credit record and all my payslips why do my small private company need to be on compuscan and if not why can't you help me. I want better answers or re****s