Poor service and no feedback

After leaving another bank to join Capitec based on all the rave reviews, I have been left highly disappointed. Having never had a credit card and after been told on numerous occasions I qualify for one, after no less than x3 visits to the branch (in less than a week) I was then told I needed to wait for approval from head office (which never came) all because of how my employment is noted. After phoning around no other banks deny credit card applications based on what Capitec are saying. And all this after referring numerous client to them. No phone call no nothing and all when I needed drastic assistance. I will definitely be cancelling my service with this overrated bank.