poor service and no communication

Called in on the 28th of June after a unfami**** payment went off my account.exactly a minute after the payment went off. I then logged a call and was told that an agent will get back to me it the 10th of July and I keep following up with endless calls and still no feedback. what's more frustrating is you would call and be put on hold for almost 30 minutes to 45 minutes, still with not outcome, I have made over 14 calls with no feedback or a resolution. The service provided is actually so sad I never ever experienced this type of service in all my life! They give you a reference number but no one is able to give you a proper update.