POOR SERVICE AND NO ADMINISTRATIVE SUPPORT

Good day

I bank with Capitec and I am in the process of obtaining a home loan with a different.

The bank has granted a conditional loan one of the conditions is to urgently provide a paid up to date letter for my credit card. However Capitec failed to provide me with a paid up to date letter showing that my account is not in arrears

I’ve been to two branches, spoken to 3 call centre customer care consultants Anelisa,Nosipho and Kamo and I couldn't get any assistance. I was thrown from pillar to post no one seemed to have any knowledge of a paid up to date letter.

What frustrates me more is the fact the bank that is requesting this letter says that that type of letter does exist, the bank previously received a oaid up to date letter from some of their clients.

Regards Kelebogile ********** 587