POOR SERVICE AND LACK OF CONSIDERATION

My case number is : ********** 4 I went to do a deposit at the ATM in Wonderboom Junxion last night. To my dismay, after the ATM accepted my money it then said there is a transaction error and it DID NOT give me back my funds. I reported this and I am EXTREMELY disappointed that almost 24 hours later I have not been contacted. I am a student, I don't have the luxury of doing without large sums of money. To me this means my matter is parked off for the next person to worry about. That was my last cents! Your technical issues should not affect me as a consumer and your processes should adequately address a persons circumstances. This is by far the worst service and lack of care. I mean the ATM accepted my money. How was I as a person supposed to know that it would glitch. I will be spreading this on social media. Capitec does not care about their client base.! we are treated as a number. I expect to be called with resolution on my matter as I have an exam and I will need that money to travel. Provide me with you CEO's number for me to contact him should no one be in a position to attend to me