Poor service and lack of communication.

Capitec has been horrible in handling my late mothers transfer of funds into the estate account. I went twice last year November to request them to assist with the transfer and when I checked the estate account on Friday (20.11.2020) I found out its still not done. I had to go back again into the Mall at Carnival branch (for the third time) to find out why it is not done yet. Had I not gone to the branch I would have not known that this transfer is still not done. Angered by the poor service and the lack of communication by the branch and the legal department.

Now I have to start the process all over again. So frustrating and a huge inconvenience after a full year.