Poor Service and Internet Banking application

Absolute Poor service from this Bank for 2 days now im unable to make a payment as it keeps asking for a selfie to verify then it fails , contacted support and went in to the bank which was very unhelpful no can help "Sir it is a security feature" THAT DOES NOT WORK!!! Then to top it off u cant even use the actual online banking through a computer because that need to be activated first takes apparently another 24h and i have used it in the past but some genius decided to switch it off , definitely changing banks !! They make it impossible to use their service a simple thing like making a payment