POOR SERVICE AND GATVOL TELEPHONE ASSISTANCE.

Today, at around 8h38 I made payment using Capitec App to one of the payees that have been saved on my Beneficiaries details for about 4/5 years ago. Funds went to the account I do not have on my App nor the person. I phoned Capitec thousand times including visiting one of their branches at Killarney Mall but no one is willing to assist nor take full responsibility. All I want is money being received by the intended payee. The consultant by the name of Dibakiso is insisting that I changed the details on the App, something I did not do.