Poor service and explanation.

So not happy with the experience and explanation I got from luthando working at the canal walk branch, really unhelpful as well.. My initial pay day is on the 27 of every month, and you guys are taking money from my account on the 26th which when I don't have money in my account, this date cannot be changed apparently.. I need help so that this is being dealt with. I left the branch because I was not getting the service I deserved...