Poor service and ************** and verbal assault

Capitec bak refuses to help me print/supply a proof of payment over a few months, to a beneficiary. I reluctantly went inot the branch, as I am avoiding malls. The staff member said I have to sit there all day to get the information. I explained that wasnt possible, to which they said they cannot help me. I asked to close my account. The manager, Roelien, told me to lower my voice and stop acting like "a mad woman" direct quote. I suffer from autism, and do not appreciate her tone and attitude towards me as I explained I could not sit there all day, and that they had not helped me. I would like feedback from management and customer care as to why a manager is allowed to call a client that, and not help them with ONGOING issues with me not being able to access proof of payments from my own account.