Poor Service and Delayed Resolution of Query

I am extremely dissatisfied with the handling of my query logged on 19 June 2025 regarding the listing of an administration order on my profile. Despite submitting the required documents and receiving confirmation from Experian that the order no longer exists, I have received no proper follow-up from Capitec.

Subsequent calls on 27 June and 03 July yielded conflicting responses—from being told to wait 14 days, to 12 months, and finally 30 days due to a backlog. Communication has been inconsistent, unprofessional, and frustrating, despite my full compliance with all requests.

I formally request:

A clear update on the status of query INDX-133770

An explanation for the contradictory service and delays

An expedited resolution given the elapsed time