Poor service and correspondence with clients

I reported a matter to Capitec regarding a case of ***** and opened a case on the 3rd May and provided all documentation as requested by the consultantant.

To date, he has not responded to emails, nor has anyone had the professionalism to update the client on the case.

Capitec may offer cheaper charges to other banks but services reflect the rate you're paying for.

I would like an update on my case and when I can expect the funds to be returned to my account.

With the increase on digital and online theft, this service should be priority to your customers.

Your clients shouldn't be reliant on feedback from one particular consultant, its ridiculous.

Please train your staff on proper etiquette and turn around times for queries and Complaints.