Poor Service and correspondence

Good Day <br> I deposited R40 000 into my Capitec Loan account which was the incorrect amount. I later figured out that I had made an error so I proceeded to Capitec bank to rectify my error. Firstly I was told there was nothing I can do the money will not be returned.I decided to go to my bank being Nedbank to do a recall resulting in Capitec responding in saying no authority to debit. I then went back to Capitec and once again was told nothing can be done. I then sent an email to Capitec client care asking for my own cash back. Since then I have spoken to 6 different people who all promised me different things the fist agent assured me my money would be reversed on Saturday 22-08-2015 which didn't't happen, I phoned in on Sunday getting another agent who was exceptionally rude so I asked for another agent, I wait on hold for 19 minutes before I reach an agent by the name Kholi Jacob who was as helpful as she could be and assisted as much as she could. She asked for my bank statements which was given. She managed to negotiate my own money and sent an email stating R10 000 could be reversed. I asked for R20 000 not R10 000. This is the short end due to space and I'm still waiting.