Poor service and clueless Capitec bank

I opened a business account with Capitec business banking (Relationship suite) last year. Everything has been running smoothly, up until recently 6 working days ago. I made a request to remove myself as a Super user and added fully one of the company member to take over as a super user in my online business banking. I have been calling and sending emails for them to change the names and create a profile for my replacement, I do not know if Capitec business know what they are doing or they are just lazy and clueless