Poor service and can not save their clients from **********

I am so dissapointed. I have been with Capitec bank for 6 years now how ever they still fail to protect me as their client. I got ****med on the 8/02/2020 by the company named Auto world motors. They mislead me asked me to pay up deposit to secure the car from being Taken to auction and paid an amount of R21000 to one of the capitec accounts. So after I paid I realise that that so called company they actually **** people because the next day on Sunday got a call from a guy called Martin who claimed he was from Capitec ***** department and told me to that the account I used for paying that amount was actually reported for ***** so his creating a temporary account for me to use since that company has already an access to my account and gave me the account number to send through the rest of the payment n sent me a message with the Ref confirming that his calling from Capitec luckily I did not send it but decided to approach Capitec jabulani branch. When got there I showed them the Ref number I got from the guy called Martin only to find it wasn't a capitec consultant but the same guys who have ****med me. So the consultant frm capitec told me to go open a case in order to get back my money as they can not just reverse the payment. I went to the jabulani police station and the police offer who helped me asked me to go to capitec with him as he has some questions before opening a case for me. We got back to the bank and the officer asked for a private space in order to ask questions to the consultants there but guess what we were told there was no private space n to talk next to the door where everyone was there. The police officer told them he was assisting me with opening a case as they have advised me to and asked them that as a bank as they have advised me to open the case what will happen to those accounts that I have one transferred money too and other one given as temporarily account and the consultant told the police that accounts are still active as they can not do anything about it. The police officer said how do they as police investigate on the accounts that are active because these people can still remove funds on them and make transactions. So me opening a case was like useless because capitec has done nothing with those accounts even to freeze them atleast while investigating instead no am so dissapointed am just waiting for these case to be resolved and if capitec can not do anything am moving to FNB. Capitec is aware that lot of ********** use their bank to do their dirty job but what as a bank are they doing.l