Poor service and bd attitude.

My bank card was retained at an nedbank in plumstead went into maynard mall capitec to get a new card where i explained to the consultant named nazeem that it was a credit card linked with my debit card both accounts on one card where he said i have to get to individual card which i have to pay for two cards. Where i had one card prevouisly made by them. Which was poor service and attitude. Where i then phoned in and spoke to the branch manager goes by name Deon. Which had told me i can get one card with both accounts on. Then returned a call defending nazeem and said i have to pay for another card . He had a pretty bad attitude. Which a complaint was logged on the 5th of decemeber where they would get back to me still. Nothing. Im very unhappy and will not pay for two cards where its their mistake. It also isnt the time nazeem *****s up. This is not acceptable. And i already consulted with my lawyer. Attend to this poor service and bad attitude. Wouldnt recommend anybody to them. They are disgusting.