Poor service and ************* bank

My name is Delisiwe Mndawu I joined the capitec Bank funeral insurance (CF***) in 2018. I've been trying to claim since last month but to no avail. They've been sending me from pillar to post until today & now they say they want a postmortem that can take almost 3 months yet they promised me that they would pay me within 24 hrs after I've claimed. I visited their bank numerous times and I'm tired now. Please everyone who has a policy with this bank cancel it otherwise you will be disappointed like me in difficult time.