poor service actually horrible

<p>I was in a long queue at a capitec atm for about 15mins then apparently the card doesn't read I go inside the bank lady tells my card is not reading she will issue a new card am not even told that I will get charged for it until I asked worse after it all I ask do I have to go start the line again she goes yes you need to start the line again I mean seriously the same line I stood in for 15mins couldn't she have done something better as part of CUSTOMER service Tebani so disappointed in you....I ended up getting excellent service from picknpay I think Lionel was the manager on duty big ups dude and your team</p>