Poor Service

My account was blocked because the lady we do a stokvel with transferred herself money from her husband's account and then paid for the stokvel, which she was owing more than 2000. Woke up on Friday (the 3rd June) morning trying to do a transfer on the app and got that the pin entered incorrectly 3times, I was still sleeping so I told myself I'll look at it when I wake up. So i reset my app pin and logged and my accounts were not in the app, called Capitec and was told my account was locked because of *****, and I was not aware of any ********** activity on my account. And I asked the guy who assisted me which transaction was ********** and was told the 2000 I received. I called the lady who deposited the money to me and she told me her account was also locked, I asked her that we go to the bank because I need my account unblocked as I use the money for petrol to take kids to school, we went to the police station and did affidavits and we went to the branch. They logged a call with ***** department/head office. She called on Monday, her account was unlocked and I called to follow up on my account and was told that I needed to submit certified ID copies because there was no update added on the call. Weird that I had to send documents whilst the person's account which caused my account to be locked was unlocked. Called again today and was also met with no updates were added to the call and I needed to go to the branch. I went to the branch and they had to call to head office again (that hadn't done updates on the same call logged) and after almost an hour sitting at the branch waiting for the update on the call I was told the investigating person in this call is not available and will be called directly on my cellphone. Pathetic service , not Capitec has my cellphone number but they never called when they suspected a ********** activity in the account. I am so disappointed with the service and I just need my account to be unlocked to transfer my money back to FNB.

Now I have to wait for the investigating person, whenever they decide to update while the person who transferred me money is enjoying her account, WOW !!!!!