Poor service

Had a bad experience at Checkers Heidelberg Gp. A friend has sent me money via cashsend from her Capitec account. I received the reference number and a pin to withdraw money. On monday i went to Checkers heidelberg to withdraw money, reference number was punched into a system, they have scanned my ID, pin was inserted, when i was about to get my money i was told Capitec is offline i must try again later. Due to some reasons i didnt go that same day i went today the 19th of Oct. To my shock today i was told my cashsend was redeemed, i reminded the lady who assisted me on monday wht transpired, they insisted the money was redeemed. I said ok if that is a case as our ID documents are scanned when we withdraw money, can they atleast tell me who has redeemed that cash as it was not me. I was told they are unable to tell, i asked what is the purpose of us giving them/producing our Identity documents if they wont be able to tell who has redeemed my cash. I was not helped i was just told my cash was redeemed and i they want listen when i tell them I didnt redeem that cash, the person who sent the cash, sent me her bank statement to prove money was sent out and there was no reversed transaction thereafter. I phoned capitec help centre, to fast foward the story, to my shock i was informed i did that withdrawal, same day on monday by Capitec help centre consultant. I have asked the manager of checkers to show me a footage to show whether the money was handed to me as i explained to her what has transpired, that during the transaction i was told the system went offline no cash was given to me, still that was not done. They just insist that the money was received/redeemed bit they dont say by who.. I explained to them that according to Capitec money was received by me and i didnt receive it as the transaction was interrupted. I begged them to show a footage whether did i leave the till point with cash. That was not done. I asked them to show me even the slip that i have signed upon receiving my cash, that was also done. All my efforts to prove i didnt get that cash were just invain. I then told the manager it might happen the system was never offline that means that cashier has received that money on my behalf after i left the shop, i was told they have rebooted the system. I asked why it was not rebooted in.my presence atleast to satisfy myself that the transaction was aborted the because now i have an impression that my money was taken by the cashier. As they are failing to produce a slip "client copy" that i have received my money and as they fail to show me a footage that indeed i left that till point with cash. And according to the Capitec consulted she said i was suppose to get a slip again that there was an error during the transaction. She asked was i given any slip with an error message, i said no i was told Capitec is offline i must come back later. She further said there were suppose to let the system do the processing until its done, it was gone give an error message and the slip was suppose to be printed for me with that error message to show money was not paid out. That was never done. I feel i was ****** by checkers staff and its managemet is failing us customers as they are unable to show me a proof that i have received my money. But i am not gona let them get away with this. I am going to open a case of theft if i have to, then they will be forced to show that footage. And i am going to expose them that they are *****ing from customers. #capitec #checkers Who must really account to what happened to my money, Capitec says money was redeemed, Checkers have no records of me redeeming the cash.