Poor service

I am dissapointed at capitec Bank on the 7th September I bought prepaid water on the app and I couldn't find the token number. Then I called them and they said they will investigate and they did so but they sent me the token number that did not work and I called again they said they will investigate but it's been a week and 2 days now with nothing to show that I will get my token..I hope writing here will help me get help.. *Capitec Bank Assistant* Electricity token does not work, 08/09/2023, In Progress

*Reference*: *** *Specialist Team*: CCS15

Your incident has been assigned to one of our agents and is actively being investigated. You can expect communication of the next steps soon.