DL
DEBORAH L

1 reviews | Active since Apr 2018

02 Sept 2025, 09:59

Poor service

I’ve been in contact with you guys for the claim that I made in 2023 you were supposed to cover my balance after I got retrenched instead you debited my Uif in February now there’s still balance on my account and it’s affecting my Itc record and no one has been helping me.

0
Replies (3)
Capitec Bank
Capitec Bank's reply02 Sept 2025, 10:35
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
DL
DEBORAH L's update02 Sept 2025, 11:17
Reviewer Update
I’m tired of this issue make sure that person calls me back cause I want my name to be cleared
DL
DEBORAH L's update05 Sept 2025, 07:18
Reviewer Update

You were not supposed to take my UIF as I was unemployed that month and account was supposed to be on hold. So I that case you have to settle the balance as I was not supposed to be in arrears account supposed to be settled.