Poor Service

I am dissapointed in Capitec Bank. I draw money at FNB in Stikland at Sasol garage in May when my card was swolled and the money was taken out of my account. I immediately went to Capitec Bank Zevenwacht Mall the same day to report it and I request new card. The number that I have receive from Capitec Bank is ***. According to First National Bank ref no ***NF the reference number of Capitec Bank *** is not correct. I also rapport it again at Eike Mall but did not receive any reference number from them. I am dissapointed in visiting Capitec Bank twice and nothing has been done. I just need this money back to my account as soon as possible.