Poor service

I recently just lost my father and I have to handle his estate which is not an easy thing to do while you’re busy grieving your lost one.

On the 17 of September I went to the Capitec branch on 28 Harrison Street JHB to close my fathers accounts as the authorized personal. I was assisted by a gentleman called Ibrahim

I gave him all the necessary documents and was advised that this process will take 10 working days which I was ok with.

Yesterday I walked into the same branch to follow up on my request as it had been longer than 10 working days. Then I was assisted by Mia who called into the call center and was advised that my documents were only acknowledged on the 9th of October and I need to wait another 10 working days as the process only began yesterday.

This is really poor service and NOT acceptable.