Poor service

Extremely disgusted at capitec business way of dealing with matters, unprofessional and incompetitent biggest regret switching my business account over to them.

Let me start off with the first issue. Capitec had m my business account falsely on the 10th November which shouldn't even have been blocked, the case was resolved after I provided all documents they requested and proved there incompetence on the 12th a November account was activated again.they caused me a loss of revenue because of the false reporting .Now moving on to my main issue now im facing at hand here.i paid for accommodation on the 8th November for R3500, which was canceled and the company processed a refund on the 10th November to Lekkerslaap amount of R3500. To date I have not received these funds and the cpmpamy I paid already prkcessed the refund and sent me proof of payment that the refund was processed. It is now 12 days later and still no funds in my account, is capitec withholding these funds? My account is active where is the R3500. I need this investigated and my funds released today .

I have added my account number and the payment regerence details from the Merchant t Tripco which they made on the 10th

I need to know was these funds kept back when my account was blocked at the time, if so release these funds immediately

Need this resolved