NT
Nolubabalo T
1 reviews | Active since Jun 2019
20 Jan 2022, 08:56
Poor service
Poor service as always non ever ending system glitches
We were used to month end system glitches now it happens anytime of the month, the one ATM BANK in the entire mall _ ;( why do I have to put up with this ?
Imagine standing in a long que at pick n pay with a trolley full of groceries ' when u get into till ' the till froze ' i went to logg on my Capitec App the amount is hanging ' pick n pay does not have the money with '( as they audited the till n there were no over credits ) it with this system glitch bank I went out to with draw the cash from THE ONE 'ATM' an Atm has an error msg ' states no cash avail ' cardless services is not avail ' whats wrong with this Bank ???
Thats when I knew the problem is with them '
This morning I call them I want my money alok ' was told the enquiry will be escalated 😳 n TAT is 24 hrs how ?? I want my money as in yesterday or it will accumulate interest
I will be changing banks too ' can't deal with this anymore its daunting
Thank you
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
20 Jan 2022, 10:08Good day Nolubabalo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Capitec Bank's reply20 Jan 2022, 10:08
Official
Good day Nolubabalo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
NT
Nolubabalo T's updateReviewer Update
21 Jan 2022, 04:04After getting paid next week ' please rest assured i will be closing the account
Its jan trying times so m not expecting to keep my money n myself mst borrow money
Its jan trying times so m not expecting to keep my money n myself mst borrow money
NT
Nolubabalo T's update21 Jan 2022, 04:04
Reviewer Update
After getting paid next week ' please rest assured i will be closing the account
Its jan trying times so m not expecting to keep my money n myself mst borrow money
Its jan trying times so m not expecting to keep my money n myself mst borrow money
NT
Nolubabalo T's updateReviewer Update
21 Jan 2022, 16:55I still have not rcvd my money all the Call center Agents do ' is dropping calls or transferring me to the incorrect dept and everything i call I am asked my query are really don't know how they work there n if they know what they are doing *** this consultant promised to call n he never did ' more than 3 days n I haven't rcvd my money after pay day m closing the account I had enough of this Mickey Mouse Bank
NT
Nolubabalo T's update21 Jan 2022, 16:55
Reviewer Update
I still have not rcvd my money all the Call center Agents do ' is dropping calls or transferring me to the incorrect dept and everything i call I am asked my query are really don't know how they work there n if they know what they are doing *** this consultant promised to call n he never did ' more than 3 days n I haven't rcvd my money after pay day m closing the account I had enough of this Mickey Mouse Bank
NT
Nolubabalo T's updateReviewer Update
24 Jan 2022, 16:20Good day,Poor service as always non ever ending system glitches We were used to month end system glitches now it happens anytime of the month, the one ATM BANK in the entire mall _ ;( why do I have to put up with this ?Imagine standing in a long que at pick n pay with a trolley full of groceries ' when u get to till ' the till froze ' I went to log on my Capitec App the amount is hanging ' pick n pay does not have the money with '( as they audited the till n there were no over credits )it with this system glitch bank I went out to with draw the cash from THE ONE 'ATM' an Atm has an error msg ' states no cash avail ' card less services is not avail ' what’s wrong with this Bank ???That’s when I knew the problem is with them ' This morning I call them I want my money ' was told the enquiry will be escalated 😳 n TAT is 24 hours how ?? I want my money as in yesterday or it will accumulate interestI will be changing banks too after 25/01/22 – rest assured ' can't deal with this anymore its dauntingI just came from the Branch – I was told to go to Pick n Pay – and ask them to do a recon (why must I run around – wasting my time – I was even late from lunch ) – incident no #***8 / ***7I have spoken with different consultants and Managers since 19/01/22 and they are useless , they r Quelin Kruger , Karen , Lindiwe Msweli – this is the managerFor further assistance please do not hesitate to contact me, Regards Nolubabalo TshakaClient Service Consultant Authorised Financial Services ProviderFSP Licence: 13475 T: ***F: ***
NT
Nolubabalo T's update24 Jan 2022, 16:20
Reviewer Update
Good day,Poor service as always non ever ending system glitches We were used to month end system glitches now it happens anytime of the month, the one ATM BANK in the entire mall _ ;( why do I have to put up with this ?Imagine standing in a long que at pick n pay with a trolley full of groceries ' when u get to till ' the till froze ' I went to log on my Capitec App the amount is hanging ' pick n pay does not have the money with '( as they audited the till n there were no over credits )it with this system glitch bank I went out to with draw the cash from THE ONE 'ATM' an Atm has an error msg ' states no cash avail ' card less services is not avail ' what’s wrong with this Bank ???That’s when I knew the problem is with them ' This morning I call them I want my money ' was told the enquiry will be escalated 😳 n TAT is 24 hours how ?? I want my money as in yesterday or it will accumulate interestI will be changing banks too after 25/01/22 – rest assured ' can't deal with this anymore its dauntingI just came from the Branch – I was told to go to Pick n Pay – and ask them to do a recon (why must I run around – wasting my time – I was even late from lunch ) – incident no #***8 / ***7I have spoken with different consultants and Managers since 19/01/22 and they are useless , they r Quelin Kruger , Karen , Lindiwe Msweli – this is the managerFor further assistance please do not hesitate to contact me, Regards Nolubabalo TshakaClient Service Consultant Authorised Financial Services ProviderFSP Licence: 13475 T: ***F: ***