Poor service

I want to dispute a order that went of my account less than a R1000. But when I try to dispute it saya I must go to a branch. In my type of work I do not get days of to do that. So I will be please if my limit to dispute can be higher I now what go on in my account. But if Capitec is unwilling to assist over the phone I do nit have a choise thant to take all my banking fairs to another bank. Then personally Capitec is **** I understand if it was more than a R1000 but really this is grap.