Poor Service

On the 28th July 2020 i went to Capitec Bank in Horizon View Centre to ask Capitec to investigate a ********** online website bank account Wegotdealsa, they phoned Capitec ********** department so that they can investigate the matter and the ********** department said they will contact me for more information and that i can send my receipt and refund, but they never phoned me back, i went twice back to Capitec but due to Horizon View branch is under renovation i went to Clearwater branch and they said i must wait till the *****elant department contacts me, but still they didn’t contact me, so went back the 3rd time to ask what now and one of the Capitec consultants phoned the ********** department and they said i have to open a case and have a affidavit so that they can send it to Absa to freeze the bank account. Due to Capite Bank ********** department and Capitec consultants that dont know what they are doing and taking their time the Wegotdealsa website is of the internet due to all the *******ion on the website. So Capitec bank is aiding to *******ion because if the ********** department phoned me in July as they said they will do this wouldn’t of happened. Ive received a forensics nimber from the ********** department ***9