poor service

I opened my capitec bank account about last month.I sent an sms to capitec bank for a loan.A lady called Shihaam called me back to get my details and she told me i qualify for a loan for R 4000 rand.I then went to my branch in van der hoff street in hermanstad in pretoria this is where the joke start getting ridicuolous.I gave my documents to the lady at counter no 5 and she went on the system and made copies of my documents on the system she then told me she needs statements from my previous bank account for the last three months.I then got her the statements and gave it to her she then told me to wait she then came back and told me they cannot accept interner statements i then told her she must look properly as the bank stamp is on the the documents she then told me they cannot help me as my salary must be paid into my capitec account for two months before they will decide to help me or not what ******** is this now.It seems so unprofessional to send a client around for all the documents if you know you are not going to help them.There is no professiolasm in this bank why did the lady at the call centre also tell me we cannot help you because of the pay situation.