Poor service

Their forex number and processes is a complete waste of time. I called at 8am when the lines open. How is it that there is no one available to handle your call for an hour. I've escalated it to the customer services team at 9am, this morning, and yet there's still no feedback. This after wasting two hours yesterday trying to get hold of them throughout the day. This is frustrating and appalling, especially for a bank that says it's the best in the country. After seeing the feedback from other customers facing the same issues, I'm not prepared to firstly, wait another few days for my payment to come through, and secondly, to continue banking with a bank that cannot provide adequate customer service. Get your processes right, you've just bought Mercantile Bank, you should be able to use their experience.