Poor service

Enquired about opening a Capitec Account (Business Account) a week ago. The call centre were quick (credit where its due) to call me after my request was logged. This is where the process stalled and stopped working, as the call centre chap was clearly mandated to "sell/open" the account whilst he had the potential customer on the line (reminds me of a certain short - term insurer) - I had a simple question related to the process that he could not answer before I wished to proceed. Still waiting for his feedback?? Probably preferable to have figured out what poor / non existent service is BEFORE entrusting them with my business finances. Capitec, I thought you folk were better than this?