POOR SERVICE.

Poor service from capitec bank East rand Mall, yesterday I went pull a bank statement at capitec bank atm in East rand, the atm is right next to the capitec branch. I insect my card into the atm and put my pin requested for a bank statement. The atm swallowed my card. I went inside the branch I called the guy who was working as a greater to come and assist me. The guy was not wearing his name tag so I didn't get his name, however I explained to the guy what happened and he told me he can't do anything the atm has been swallowing cards im not the only one, I said to him so what must i do now he said I must wait till late for someone to come and open the machine if I don't want to wait I must go inside and get another card of which I had to pay R70 for. I wasn't prepared to pay that kind of money and its wasn't my fault that the machine was faulty and they knew about it and they didn't put a notice stating that machine is offline or please use another atm. I've been capitec client for years ( over 8 years). I feel it's unfair the way I treated as a client and that fact that I had to pay for another bank card for there negligence. To some of us R70 is a lot money. I had to call someone to send me money for transport to get home because of capitec negligence. Clearly capitec don't care about there clients. I want money back or im switching to another bank. STOP ROBBING PEOPLE!!!