1 reviews | Active since Aug 2014
Poor service
I have been with the bank for YEARS now, and have been very satisfied with this bank.<br> <br> They always help me when i need it, every branch i've been to has given me awesome service... the list of why I love my bank is endless.<br> <br> But today I walked into the Corlette branch to go make a deposit into my account and also to open another capitec account.<br> <br> I got to the front and explained that I want to open an additional account where I can save my money into. For example a account within my account so that I can transfer money into (like a flexi account or something like that)<br> <br> I needed it to have a seperate account number, but work off the same card. so the gentlement gives me a ticket and tells me take a seat.<br> <br> eventualy my number gets called (by consultant 7). I get to the chick and she is busy talking to the ladie by desk 6. I greeted her and she ignored me and continued talking to her friend. she just took my ID and opened my profile,without greeting. I explained what I wanted to do and she said its not possible, with a bad attitude.<br> <br> So i took my stuff n went and did my deposit and just left.<br> <br> I didnt get her name as the scarf was covering her badge.<br> <br> WORST SERVICE EVER!!!
Please accept our apologies for the poor service experience you had!
Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept our apologies for the poor service experience you had!
Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
